Frequently Asked Questions
Everything you need to know about the world's best pencils and stationery.
How long will it take for my order to arrive?
Standard domestic orders typically ship within 1-2 business days and arrive within 5-7 business days. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We want you to love your tools. If you are not satisfied, you can return unused and unopened items within 30 days of purchase for a full refund, excluding shipping costs.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What makes Blackwing 602 pencils different from standard pencils?
Blackwing pencils feature a unique rectangular eraser that is replaceable and adjustable, high-quality Japanese graphite, and genuine incense-cedar wood for superior sharpening and performance.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.